Account
Director

Harsh Shah

Harsh Shah

Hi, I'm Harsh, an Account Director leading client relationships, integrated media strategy, and cross-functional teams across a multi-sector agency portfolio.

10+ years owning senior client relationships, integrated media strategy, and account budgeting across a multi-sector agency portfolio, from an 11‑location healthcare clinic network built from zero in Edmonton to publicly listed financial services and industrial manufacturing clients.

Canadian permanent resident · Relocating to Edmonton, AB in September 2026

Selected Work

Campaigns built to be measured.

Every number below is pulled verbatim from the Meta Ads API, lifetime account data.

0 Brands managed
0 Campaigns executed for lead generation and brand awareness
0 Leads generated
0 Industries served
Edmonton Healthcare Portfolio case study cover
Healthcare · Multi-Clinic Portfolio

Edmonton Healthcare Portfolio

A repeatable, Meta-verified clinic playbook, instant-form lead generation with an awareness layer, deployed and tuned across independent Edmonton clinics and pharmacies competing for the same patient pool.

1,435 leads · CAD $26.31 CPL · 7 clients under CAD $35 CPL

Leading Fintech Client's Flagship Event case study cover
Fintech · Events & PR

Leading Fintech Client's Flagship Event

Led a 10-person team across planning, strategy, and digital amplification for a national fintech industry event.

Coverage in The Economic Times & CNBC Network

Real Estate Builder's Talent and STEM Launches case study cover
Real Estate · Influencer Marketing

Real Estate Builder's Talent & STEM Launches

Influencer marketing campaigns for a luxury, reputed real estate builder's flagship talent-development program and STEM-focused institute launch.

CAD $43,800 combined campaign spend

Engineering conglomerate Centenary and Code of Ethics Launch case study cover
Fluid Management · Executive Events

Centenary & Code of Ethics Launch

Communications and social media coverage for a publicly listed engineering conglomerate's Centenary Celebration, attended by the Prime Minister of India, and its Code of Ethics book launch, with a senior Indian business leader as guest of honour. Client name withheld under NDA, happy to share specifics in an interview conversation.

National coverage · Prime Minister & senior business leader in attendance

Digital Tribe Portfolio case study cover
Multi-sector · Account Leadership

Digital Tribe Portfolio

Integrated media strategy, account budgeting and forecasting, and client leadership across healthcare, fintech, manufacturing, and retail clients.

CAD $20,000 in monthly managed budgets

744 Leads at CAD $6.74 Each case study cover
Real Estate · Commercial & Industrial

744 Leads at CAD $6.74 Each

One tightly scoped Meta campaign per listing, 33 in total, using instant forms and hyperlocal targeting instead of a single always-on campaign, for high-ticket commercial property listings across Alberta.

744 leads · CAD $6.74 CPL · 33 campaigns

215 Leads From a Single Campaign case study cover
Healthcare · Medical Clinic

215 Leads From a Single Campaign

Two sequential lead-generation campaigns plus a low-cost awareness layer at a CAD $2.37 CPM kept a neighbourhood clinic visible between pushes, without a brand budget.

333 leads · CAD $20.03 CPL · 3 campaigns

Lead Costs That Fell With Every Cycle case study cover
Healthcare · Medical Clinic

Lead Costs That Fell With Every Cycle

Campaign-budget-optimized lead generation on a CAD $300 to $430 monthly spend, iterated cycle over cycle rather than restructured: CAD $13.67, then $10.91, then $7.85.

114 leads · CAD $13.86 blended CPL · 47% below the healthcare average

Key Achievements

Results clients can point to.

0

Centenary and Code of Ethics launch, both nationally covered

Supported communications and social media coverage for a publicly listed engineering conglomerate's (NSE/BSE-listed, ~$1.61B USD market cap) Centenary Celebration, attended by the Prime Minister of India, who released a commemorative postage stamp, and its Code of Ethics book launch, with a senior Indian business leader as guest of honour.

0

Team led on a fintech client's flagship event

End-to-end execution securing earned coverage in national business media including The Economic Times and CNBC Network.

0

Monthly budget owned, forecasted & billed

Approximately CAD $20,000 per month in media plans and performance marketing budgets across a multi-sector client portfolio.

0

Cumulative leads in 3 months

For an 11-location Edmonton healthcare clinic network, at an average 40% conversion ratio, managing CAD $10,000/month in Meta Ads spend.

0

Marketing function built from zero

Independently built and ran the entire marketing function for an Edmonton clinic network: a custom web app, lead-tracking CRM, and automated reporting pipeline.

0

Influencer campaigns delivered

Combined CAD $43,800 for a luxury real estate builder's flagship talent-development program and STEM-focused institute launches.

0

Lift in customer satisfaction

Driven by a single social listening-led product-launch campaign, alongside a 12% increase in online sales.

What Colleagues Say

Recommendations from people I've worked with.

It's been an immense pleasure to have worked with Harsh. He is an expert when it comes to providing solutions that meet client requirements. He has handled various campaigns alongside me; his proactive approach not only encourages him to think differently but also leads him to suggest different angles and possibilities that might work better. He has strong knowledge of marketing concepts, excellent relationship management skills, and a solution-based approach to his work.

Kedar Sapre

Client · Full Stack Marketer, IIM Indore Alumnus

Harsh has always led by example, and I was lucky enough to work with him for almost a year. I was always impressed by his ability to push us to reach our full potential. With him, I completed some of my best work and gained valuable professional experience. Under his guidance, my knowledge of keywords, social listening, and analytics was sharpened. His dedication to the client, Amazon Prime India, was nothing short of inspiring.

Tejas Mhaske

Direct report · Business Analyst

I am pleased to recommend Harsh Shah, who worked as a Social Media Specialist at Prose Integrated. Harsh managed all aspects of social media for global clients, from strategy and campaign planning to execution, event management, and client service. He delivered a full range of social media services and demonstrated expertise in social media analytics, marketing, and advertising. He is a skilled leader who knows how to motivate his team and bring out the best in them.

Naveen Chauhan

Senior colleague · Client Communications, UBS Bank

Harsh has a deep understanding of analytics platforms and tools. He doesn't shy away from asking the correct questions to help clients achieve better inferences from their analytics. He is a quick learner and extremely responsible with his projects. Harsh is extremely courteous, polite, and a great team player.

Divya Rajani

Direct manager · D2C Growth Consultant

Harsh is a fantastic professional who brings all the skills and expertise in digital. It was indeed a pleasure working with such senior personnel at the office. Under his guidance, I gained a variety of skills that help me in every aspect. Though he was a senior, he always made me feel welcome and asked for my opinions on various matters.

Ahad Poonawala

Mentee · Performance Marketing Consultant, Google & Meta Ads

Experience

Track record.

  1. Feb 2025 – Present

    Account Director · Digital Tribe, a Prose Integrated company

    Mumbai, India · Relocating to Edmonton, AB, Canada in September 2026

    Serve as the primary client lead for a multi-sector portfolio spanning healthcare & diagnostics, real estate, financial services, manufacturing & pharmaceuticals, retail & e-commerce, legal services, and technology, owning integrated media strategy, account financial health, and client relationships end to end.

    • Develop and present integrated, cross-channel media strategies and budget recommendations to senior client stakeholders, owning budgeting and forecasting for an average monthly managed budget of approximately CAD $20,000
    • Coordinate client deliverables across strategy, creative, and media teams, facilitating research-grounded ideation sessions that shape competitive insights and campaign strategy
    • Led end-to-end execution of a leading fintech client's flagship industry event (10-person team), securing coverage in The Economic Times and CNBC Network
    • Managed influencer campaigns and negotiated vendor terms for client brands, including CAD $14,600 and CAD $29,200 campaigns for a luxury real estate builder's talent-development and STEM-institute launches
    • Lead new business pitches and RFP responses from brief to final presentation, winning new accounts and growing existing ones
    • Coach and mentor a team of 10 account managers and strategists, setting direction, delegating workload, and reviewing work for quality and timely delivery
    • Negotiate with platform and vendor partners (Meta, Google, LinkedIn) to protect campaign performance and profitability, and oversee billing accuracy
  2. May 2023 – Jan 2025

    Freelance Digital Marketing Consultant · Digital Odyssey

    Edmonton, AB, Canada

    Built and ran an independent digital marketing practice, delivering direct, in-market Canadian client work for a multi-location healthcare clinic network.

    • Delivered end-to-end digital marketing for an 11-location Edmonton-area clinic network, working directly with local business owners on strategy, execution, and reporting
    • Managed Meta Ads at CAD $10,000/month while continuously optimizing cost-per-lead and booking rate, generating 500 leads over 3 months at 40% conversion
    • Optimized Google Business Listings across all 11 clinic locations, driving additional local search visibility and inbound leads
    • Built and iterated the clinic network's doctor-directory website using agentic AI development platforms (Vercel, GitHub), improving organic search performance, patient discovery, and appointment booking
    • Implemented a lead-tracking CRM across all 11 locations, giving the client real-time visibility into inquiry volume and lead-to-booking conversion
    • Built a Python-based lead reporting automation pipeline integrated with Google Drive, cutting manual reporting time and improving data accuracy
  3. Sep 2022 – Apr 2023

    Full-Time Study · Durham College

    Oshawa, Ontario, Canada

    Relocated to Canada to complete a full-time postgraduate program in Advertising: Digital Media Management, ahead of the direct, in-market Canadian client work that followed.

  4. Dec 2021 – Nov 2022

    Assistant Manager, Social Media · HGS Interactive

    Mumbai, India

    • Analyzed customer feedback via social listening and developed strategic plans that increased customer satisfaction by 25%
    • Executed a product-launch social media campaign that drove a 12% increase in online sales, applying conversion rate optimization to creative and targeting
    • Grew followers by 5% month-over-month across all platforms through targeted social media tactics
    • Independently planned, executed, and optimized Google Ads search and display campaigns, building close to a year of hands-on paid search experience
    • Independently planned, executed, and optimized LinkedIn Ads campaigns, building close to a year of hands-on B2B paid social experience
    • Created and scheduled organic content across social platforms as part of broader marketing campaigns
  5. Jan 2020 – Dec 2021

    Senior Social Media Analyst · Digi Osmosis Pvt. Ltd.

    Mumbai, India

    • Strategized and monitored social media mentions for a leading OTT platform's original content slate, contributing to increased viewership
    • Delivered weekly, monthly, and quarterly performance reports for multiple client businesses, providing actionable recommendations
    • Managed a team of 2 social media analysts, reducing errors by 50% and increasing operational efficiency
  6. Jul 2018 – Jan 2020

    Social Media Specialist · Prose Integrated Pvt. Ltd.

    Mumbai, India

    • Managed social media presence and digital coverage for a publicly listed engineering conglomerate's Centenary Celebration in New Delhi (January 2020), attended by the Prime Minister of India, who released a commemorative postage stamp, and led print advertising securing placements in The Economic Times
    • Managed social media presence and digital coverage for the same conglomerate's Code of Ethics book launch event, with a senior Indian business leader as guest of honour
    • Created and executed a social media content strategy that increased followers by 20%
    • Applied on-page SEO best practices and keyword research to client content and campaign pages, building close to two years of hands-on SEO experience
    • Promoted a product launch event on Facebook, achieving a reach of over 1.2 million people
    • Developed tailored social media strategies for small, newly established brands, increasing brand awareness by 30%
  7. Jan 2017 – Jul 2018

    Social Media Specialist & Digital Marketing Intern · Neo Digi Ad Pvt. Ltd. & KOOH Sports Pvt. Ltd.

    Mumbai, India

    • Curated social media strategies and Facebook ad campaigns for small, newly established brands, increasing brand awareness by up to 30% and achieving 100% client retention
    • Tracked website traffic and managed Facebook Ads re-marketing campaigns using Google Analytics; executed daily content across Facebook, Twitter, Instagram, and LinkedIn

Skills

Tools of the trade.

Client & Account Leadership

Client Relationship Management & Senior Stakeholder Leadership Account Growth & New Business Development Storytelling & Executive Communication

Media Strategy & Planning

Media Strategy & Cross-Channel Planning Account Budgeting, Forecasting & Financial Accuracy Vendor & Media Partner Negotiation Print & Traditional Media

Team & Collaboration

Team Leadership, Mentorship & Staffing Cross-Functional & Cross-Agency Collaboration Ideation Facilitation & Qualitative/Desktop Research

Performance & Analytics

Performance Marketing Paid Social & Search Advertising AI-Driven Marketing Automation Content Strategy Campaign Monitoring & Optimization Marketing Analytics & Reporting SEO (On-Page & Technical)

Tools & Platforms

ChatGPT & AI Prompt Engineering Claude Code Claude Cowork Gamma AI Gemini Meta Ads Manager Google Ads Google Analytics (GA4) LinkedIn Ads Twitter/X Ads TikTok Analytics Sprinklr Brandwatch Talkwalker Hootsuite Buffer Canva Adobe Photoshop Microsoft Office Suite (Word, Excel, PowerPoint) Monday.com Notion WordPress Wix GitHub Vercel

Industries Served

Healthcare & Diagnostics Real Estate Financial Services Manufacturing & Pharmaceuticals Retail & E-commerce Legal Services Technology

Education & Credentials

Credentials.

Education

  • Advertising: Digital Media Management Durham College, Oshawa, Ontario, Canada · 2022 – 2023
  • Master of Science, Information Technology University of Mumbai, India · 2013 – 2015
  • Bachelor of Science, Information Technology Lords Universal College, Mumbai, India · 2011 – 2013

Certifications

Digital Marketing Certification (HubSpot) Inbound Marketing (HubSpot) Google Analytics (GA4) Google Display Ads SEO Fundamentals TikTok 101

Languages

English Hindi Gujarati Marathi

Contact

Contact me

Canadian permanent resident, relocating to Edmonton, AB in September 2026. Open to Account Director, Client Services, and Integrated Media Strategy leadership roles with agencies and brands across Canada, including Toronto. Available from October 1, 2026.

h2shah9090@gmail.com  ·  +1 905 924 4535  ·  Canadian PR · Edmonton, AB from September 2026 (open to Toronto, ON)